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Returns

If you have any questions or queries regarding the supply of goods, please contact us by telephone on 0203 287 5001 Monday to Friday 10 – 5.00, or email info@silkweb.co.uk

We are sure you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition within 14 calendar days of receiving the goods, we will give you an exchange or refund. When returning goods, please obtain proof of postage as SilkWeb cannot accept responsibility for items which fail to reach us. Please note SilkWeb will not arrange or pay for the cost of return postage unless the goods are incorrect, faulty,damaged or returned within 14 calendar days. This does not affect your statutory rights. SilkWeb reserves the right to charge for any next day or overseas delivery of any goods subsequently returned under the DSR Act/ Consumer Contracts Regulation.

Returns should be sent to:

Silkweb
50 Heol Tre Forys
Caversham Park
Penarth
Vale of Glamorgan
UK
CF64 3RE

We cannot accept a return when:
  • you return your product to us without proof of purchase;
  • the goods were a special order to your specification;
  • the goods have been used